Frequently Asked Questions

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What are your fees for counseling?

My fees for counseling range from $100 to $180 depending on the service provided. Available services include individual, family, couples, and group therapy. Please contact me directly for more information.

What payment methods do you accept?

We accept cash, check or credit/debit card, but payment is expected on the date of service. Individuals with private insurance are responsible for any co-payment amount and unsatisfied deductible required by their insurance plan. 

Can you bill my insurance?

Of course! Our billing company, Arkansas Therapist Connection, will check your insurance benefits, submit claims, mail bills and answer any questions you may have about payment. We currently accept Ambetter, Blue Advantage, Blue Cross & Blue Shield, Health Advantage, Qualchoice of Arkansas, Aetna, Tri Care and Medicaid. 

What is your Cancellation Policy?

 If you must cancel or reschedule your appointment, for any reason, please call our office with at least 24 hours advance notice. Clients will be charged $50 for missed or improperly rescheduled or canceled appointments.

Is my information confidential?

Your privacy is very important to us. We use the last technology to protect your records and strictly comply with HIPAA regulations to ensure your information is protected at all times. The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission. Exceptions, however, include:

  1. Disclosure of child abuse or the abuse of a dependent adult.
  2. Indications that a client is intending to inflict significant bodily harm to themselves or others.
  3. Indications of a clients intent to commit suicide or end another persons life.

Winter Weather Policy

  

Heart and Mind Counseling will close during inclement weather when the Russellville School District closes for the same reason. On the day of your appointment, please check the news for Arkansas school closings. If the Russellville School District has been closed or has determined to open later in the day, Heart and Mind Counseling will follow the same procedures. 

If inclement weather affects your ability to safely attend your session, but the Russellville schools are not closed; please call the office and let us know as soon as possible. There will be no cancellation fee and we will reschedule your appointment for the earliest time slot available. 

Your safety is our primary concern. Please do not attend your appointment if you are concerned that the roads in your area are not safe for travel. If you have any questions about this policy, feel free to contact us at 479-231-1346.